Refund Policy
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Any promotional items received with your order must also be returned in unused condition and original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Or any masks.
Additional non-returnable items:
- Custom Designs
- Custom Stamped Designs
- Gift cards
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15-30 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at nuavenue1@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale or close out items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange, it for the same item, send us an email at nuavenue1@gmail.com and send your item to: Nu-Avenue, 4400 N CINDY LANE, Columbia MO 65202, United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
If your order has not shipped and it is not customized, a full refund can be made. Contact me ASAP. If the item has already shipped, I will accept the product back as a return as long as it is not customized. See above for return policy. I will work with you as much as possible, I ask that you be fair with me regarding costs for items that have already shipped or customized. But please contact me if you have any problems with your order. In the unlikely event of a defect, please contact me within 7 days of receipt of your item nuavenue1@gmail.com
Shipping
To return your product, you should mail your product to: Nu-Avenue, 4400 N CINDY LANE, Columbia MO 65202, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.